Scott's Affordable Car Care & Fast Lube

IF YOU NEED MAJOR CAR REPAIRS OR ARE A WOMAN DO NOT GO HERE. At the end of June 2022 I came into Scott's Affordable Car Care due to overheating issues, I saw good reviews and was recommended by family. They let me know I had issues with my head gasket and would need to keep it to make the repairs, I picked up my car at the beginning of July 2022 and had no issues with overheating until late December 2023. I took my car to a separate shop and explained the history of my overheating issue and what was previously fixed. The mechanic took a look at my car and had questions about what exactly was done to it previously and if I had paperwork so he could read through it. It was then brought to my attention that although I spent $2,700 on this major repair my car had a major oil leak due to the valve cover gasket, front camshaft seal, front crankshaft seals, timing belt and lower timing cover gasket not being in good condition with only having 25,000 more miles on it then when repaired. The mechanic showed me the difference between two seals he took off of my car, one of the seal's rubber was so bad it no longer had any flexibility/bounce when they both should've been replaced at the same time, it either wasn't replaced like it needed to be or wasn't done correctly. I had to pay an additional $900 on top of the $2,700 I originally paid to get the seal's replaced and engine cleaned from the major oil leak. I did not receive quality work from Scott's Affordable Car Care and it shows in the condition that my car was in Dec 2023. I called Scott's Affordable Car Care Wednesday to ask to speak to a manger when I was told he was not in and had requested a call back, I had to call back three times in total between 11am and 12pm (as told by an employee) in order to get ahold of the manager/owner despite me leaving urgent call back messages with two different employees. I was finally able to get a hold of Chris, the manager/owner (I am not sure which one he really is as I was told the manager is the owner) today and I explained my situation plus even had the mechanic from the shop I just got repairs from explain what work was done and why it needed to be done again. I expressed to Chris that it makes no sense after paying $2,700, 1 year 6 months later and only driving 25,000 miles that my car would not reflect the same quality of work and need to be redone. I was told that there is nothing that could be done due to the warranty expiring and the work being taken care of already, I would like to know who would take their car back to a place that didn't give them good quality work the first time? I do not want a full refund of my money but you would think a business with good morals would do better on their part to make amends with a customer who paid good money for quality work that was not received; especially if Chris agrees the cars condition doesn't make sense after driving only 25,000 miles. It's already very difficult as a woman to not get scammed in this industry, don't give this place your money!!! I have reported them to the better business bureau / BAR and have all documents showing what was done, my review is ALL truth. PLEASE STEER CLEAR UNLESS YOU WANT TO PAY GOOD MONEY FOR BAD WORK.

Don't risk and take your car there even if you have a simple issue, because the following can possibly happen to you: They asked for $100 only to diagnosis. Then they charged another $235 to put another part that turned out also did not work! They told that the new piece is not compatible! And then asked for $500 to put a part that is compatible!!! When we asked at least put the old part they refused saying they cant since they already used the wrong part they used! This clearly shows their wrong diognosis and not taking the responsibility for it while charging. So after paying $335 we still have the same issue.

Not recommended. Had a friend take their car, the main issue, transmission, was ignored, OBD codes ignored, she was told noise was brakes. They did all 4 brakes for $1500. not needed and overpriced. "Affordable"? What a joke. Typical case of misleading a woman and making a quick sale instead of doing what's right for the customer. If you do go there, ALWAYS get at least 2 other quotes. Be smart. They are con artists. You've been warned!

My alternator in my 2003 Infiniti i35 went bad and they fixed it for $600 which I felt was a very fair price. The new alternator has a lifetime warranty on parts and a 1 year warranty on labor. Chris and Ross were both very polite, professional, and helpful. My family has been using this shop for years and we really trust them and recommend them. The shop was busy (right after all the storms they had about 15+ cars in at once) but they managed to get it back to me within 2 days. They also have late night drop off which really came in handy since I work during the day. Thank you for making an unpleasant experience a little better. As a woman I also appreciate their honesty and integrity, as other car shops have tried to rip me off before. Would really recommend!